Asset Recovery Group, Inc.

We’re Your Plan A!

We are the premier Accounts Receivable Management Firm headquartered in the western region of the United States.

We are licensed in 21 states, (AK, AZ, CA, CO, CT, DE, FL, GA, ID, IN, KY, MT, NC, NJ, OH, OR, SC, TX, UT, WA, WI) as well as Washington DC.  Coming soon to IL. We are also able to collect in all states that do not require a license. Opening in 1983, we immediately trailblazed with leading-edge results, performing with consistent levels of excellence, and exceeding our clients’ expectations.

At ARG, fulfilling each client’s needs fuels our performance. The repertoire of industries we serve include hospitals, surgery centers, billing companies, schools, universities, utility companies, municipalities, retailers and many more. Our experienced, knowledgeable staff holds each client’s individual requirements paramount.  Our multi-tiered support system allows our clients to focus their resources on accounts that are not yet past due and keep them current.

WE ARE HERE FOR YOU MONDAY THROUGH FRIDAY FROM 8 AM TO 4:30 PM PST

NMLS ID# 1678367

Asset Recovery Group, Inc.

We’re Your Plan A!

When it comes to making sure our clients receive the maximum return on their delinquent accounts, ARG runs the gamut on services provided:

An experienced and highly trained account representative team that handles accounts diligently, ethically, and legally.

> A comprehensive system of communication methods to maximize contact with consumers and ensure payment.

> State-of-the art technology designed to transfer client accounts electronically instantly and securely to our database.

> A fully empowered Client Relations Team to assist our clients with any issue that may arise.

> Services tailored to give clients a plan that fits their needs.

Asset Recovery Group, Inc.

We’re Your Plan A!

Asset Recovery Group, Inc. has a vast and diverse portfolio of clients we serve, including:

> Hospitals and Health Systems
> Healthcare Clinics
> Physicians and Surgeons
> Ambulatory Surgery Centers
> Billing Companies
> Jewelers
> Retail

> Publishing and Advertising
> Utilities
> Municipalities
> Food Service Supply Wholesalers
> Financial Institutions
> Educational Institutions
> Government
> Law Firms

For every industry ARG represents, we have specialized teams to meet your specialized portfolio with expertise.

We are licensed in 21 states, (AK, AZ, CA, CO, CT, DE, FL, GA, ID, IN, KY, MT, NC, NJ, OH, OR, SC, TX, UT, WA, WI) as well as Washington DC.  Coming soon to IL. We are also able to collect in all states that do not require a license.

Asset Recovery Group, Inc.

We’re Your Plan A!

Reporting to the Client

Reports are typically provided electronically as an encrypted file through our secure FTP site. We permanently store all reported metrics on physical media.

The following are the types of standard reports most frequently requested by our clients:

Monthly Activity Remittance Statement
Frequency will be based upon requested period of remittance.     ACH remittance is most efficient; however, we can meet any client preference. Information includes the responsible party name, account number, payment amount, date payment was received, type of money received (principle, interest, etc…), type of payment (full, partial, legal, etc…), total due to client, total due to agency, and total collected.

Cancel Report
Information includes name of responsible party, account number, date account was listed, balance cancelled and the reason for cancellation.

Client Analysis by Month
A metric designed to track data by month of placement. The report shows how many accounts were listed each month and their dollar value. Adjustments and client cancels are tracked separately to insure accurate statistics as well as returned accounts, paid/settled in full and collections for the current month and to date with their recovery percentages.

Current Balance Report
This report is especially useful, showing real time current balance of an account at any time after assignment.

Custom Reporting and Metrics
Available as part of our commitment to client-centric service.

Risk Management

A self-imposed responsibility and service we provide our clients is that of risk management on their behalf.

When we become aware of a potential risk to a client, we immediately document and make that client aware of the issue. In most cases, there is no factual basis for the claim. However, our policy is to report all threats of exposure, provide recommendations based on our knowledge, and allow the client to determine how they want the matter to be handled.

Educational Seminars

A hallmark of our commitment to client centric service is providing training opportunities for your personnel at no charge.

Serving as an educational resource for our clients has been a commitment we have upheld since we opened our doors. These educational seminars provide both motivational and personal development for your staff. They can be arranged both virtually and on-site.

Providing exceptional seminars and training opportunities for our clients gave rise to the elite reputation we sought and maintain. We have shaped our Education Division to its current, vibrant, highly coveted program offerings. Michael Schindler is a nationally recognized and much sought-after seminar leader in the credit and collection industry. He, along with our talented and knowledgeable presenters, not only direct our well-established training programs, but also collaborate with our clients to develop innovative programs and seminars that suit their unique needs.

The positive impact of these seminars has exceeded the expectations of most attendees, as reflected in their highly rated evaluations and comments:

“The enthusiasm that Mr. Schindler has would be very beneficial to the whole collection process and team. Very informative and well presented!”

“All was great, very informative! …Good examples, clear instructions for possible ‘scripting.’”

“[It] was informational, humorous, and pleasant for an unpleasant subject.”

– Client Services

We pride ourselves on unparalleled client service.

We guarantee that, if necessary, you will be able to speak to a live body during our normal business hours of 8:00am to 4:30pm PST, Monday through Friday. The client relations department can also be reached via email or fax and are available to assist our clients in any way needed.

Asset Recovery Group, Inc.

We’re Your Plan A!

– Unparalleled client service

We guarantee that, if necessary, you will be able to speak to a live body during our normal business hours of 8:00am to 4:30pm PST, Monday through Friday. The Client Relations department can also be reached via email or fax and are available to assist our clients in any way needed.

PHD

When we collect for our clients, we are an extension of them.  That requires an ethical imperative to provide effective collection practices that also uphold our clients’ mission and vision.  We understand and value our clients’ relationship and dedication to the communities they serve.  Our goal is to be a transparent partner to our clients and provide the most efficient tools, enabling consumers to resolve their accounts with the most convenient method for the individual.

Our approach to the collection of accounts is based on the concept of “PHD,” Preserve Human Dignity. The same exceptional client service we provide our clients extends to the consumer. Each collection representative is thoroughly trained to treat every debtor like a human being, not an account number.  We employ communication techniques that utilize listening skills as well as persuasion.  We do not use scripts but rely on basic skills of meeting each account on its own merit and situation.  We take consumers’ financial situations into consideration and work with them to provide payment options. Collectors make arrangements that fit a debtor’s budget, while remaining assertive and motivated to satisfy the debt as quickly and completely as possible. PHD does not just increase a debtor’s willingness to pay, it ensures more accounts are paid in full and more money recovered for our clients.

Each of our Professional Collection Representatives are skilled listeners and communicators, constantly seeking the best outcome for both the client and debtor.  Consumers are provided with toll free numbers, toll free fax, ability to communicate via email, bi-lingual staff, and a language service that provides the ability to communicate in over 200 languages. ARG does not use an IVR or power dialer, we do not employ robo-calling or messaging; all consumers will talk to a live person when contacting ARG.

Not only does ARG’s client service-based philosophy preserve human dignity, but it also preserves the law. All collection efforts made on an account are in strict compliance with the Fair Debt Collection Practices Act (FDCPA) and CFPB Regulation F (Reg F). All our collection representatives receive comprehensive training in the FDCPA and Reg F. Additionally, they sign a contractually binding statement of compliance, agreeing to uphold the regulations set in the FDCPA and Reg F. Our expertly trained management team routinely monitor collectors’ performance; guaranteeing ethical and legal boundaries are never overstepped.

Experience

The most integral part of what successfully keeps Asset Recovery Group a cut above the rest is our Executive Management team, comprised of distinguished and experienced individuals. Our Executive Management Team has a combined 175 years of experience committed to the Accounts Receivable Management Industry.

 

Michael G. Schindler – President and Chief Executive

Credit and Collection industry Professional since 1968.

Healthcare Financial Management Association (HFMA) since 1990 membership commitment.

Reeves Silver Award recipient.

Chapter Patient Account Program Chair.

Chapter Board member.

Former American Association of Healthcare Administrative Management (fka AGPAM) since 1988 Chapter President (2 terms).

National AAHAM (fka AGPAM) Board member since 1988.

Nationally recognized seminar presenter.

 

Mary Emerton – Chief Operating Officer

Credit and Collection industry Professional since 1983.

HFMA membership commitment since 1991.

HFMA Oregon Chapter Past President.

Muncie Gold Award recipient.

Chapter Patient Account Program Chair.

Chapter Board member.

Past President, Oregon Collectors Association (ORCA).

ACA, Oregon Director.

 

Terry Geopfert – Chief Financial Officer

Credit and Collection industry Professional since 1980.

Oversees all aspects of fiduciary responsibility and financial management.

401(k) Administrator.

Director of HR and Staff Benefits.

 

Finally, our Client Relations Team has more than 100 years of collective experience in handling every phase of our business. We guarantee a live body is here to assist you during business hours. Additionally, contact via voicemail, email, and fax is available for your convenience.

Expertly Trained Professionals

Asset Recovery Group, Inc. has a corporate imperative requiring continual training for all our staff members.

We are committed to providing our staff with opportunities for success and a firm understanding of current collection practices and regulations. Initial training includes extensive Fair Debt Collection Practices Act (FDCPA) and CFPB Regulation F (Reg F) instruction, culminating in testing that requires a score of 100 percent to pass. Every employee must sign a statement acknowledging they have been trained on the FDCPA and Reg F and understand that non-compliance with that law can result in immediate termination.

We employ a full-time training specialist who has over 30 years of collection industry experience. The primary responsibility of the trainer is to coach our staff on ethics, specialized telephone techniques, customer service skills, interacting with difficult people, as well as current changes in our industry.

Our management team is committed to consistent one-on-one coaching and mentoring to ensure the continued growth and success of our staff. We believe in the potential of our people to strengthen their skills, contribute to ARG’s organizational goals, and in the development of his or her own unique talents and abilities to achieve maximum performance.

ARG also has safeguards in place to ensure our collectors are compliant with their training. Collection supervisors regularly monitor collectors’ phone calls to consumers and provide instructional coaching both during and after the call. Account transcripts are also spot checked for notation quality and accuracy. These measures ensure account handling adheres to company policies and legal regulations.

Technology to Serve You

Asset Recovery Group, Inc. continually implements innovative technology to ensure maximum efficiency and results for our clients. Our automated collection system is unrivaled in the industry. We have over 6.4 million records in our database, all of which are accessible by each of our offices and collection attorney firms through an interconnected mainframe. Our cutting edge fully redundant virtualized server infrastructure achieves this with the utmost speed and reliability.

With a company that receives 90% of client accounts via electronic transfer, security is essential.   Account and data transfers to and from our clients are handled through our secure FTP/SFTP server equipped with multiple network firewalls. Our server is monitored regularly to prevent any unwanted intrusion. Your data is safe with ARG.

Professional Memberships

American Collectors Association International (ACA)

ACA International – Healthcare Service Program

Oregon Collectors Association

Washington Collectors Association

Healthcare Financial Managers Association (HFMA)

American Association of Healthcare Administrative Management (AAHAM)

Asset Recovery Group, Inc.

We’re Your Plan A!

We pride ourselves on unparalleled client service. We guarantee that, if necessary, you will be able to speak to a live body during our normal business hours of 8:00am to 4:30pm PST, Monday through Friday. The Client Relations department can also be reached via email or fax and are available to assist our clients in any way needed.

Oregon 

Address
4520 SE Belmont St.
Suite 280 Portland, OR 97215

Mailing Address
PO Box 14949
Portland, OR 97293

Phone
503.230.9522
800.458.6368 (Toll Free)

Fax
503.230.1135
800.292.1135

Washington

Address
5708 NE 135th Ave
Vancouver, WA 98682

Mailing Address

PO Box 820590
Vancouver WA 98682

Phone
253.874.6554
800.553.2406 (Toll Free)

Fax
253.874.8602
800.292.1135

Hours

8:00AM – 4:30PM PST

Monday – Friday

NMLS ID# 1678367

Employment and Information:
[email protected]

Business Development:
[email protected]

Client Relations:
[email protected]

Asset Recovery Group, Inc.

We’re Your Plan A!

Are you a highly motivated, competitive, detail-oriented individual looking for a career? Look no more!

Asset Recovery Group, Inc. has been a fast-paced, constantly growing Accounts Receivable Management firm since 1983. We offer full-time entry or advanced-level positions for energetic individuals with persuasive communication and listening skills.

If you are a goal-oriented team player who will bring their positive and professional attitude to our established organization, this is the opportunity you have been looking for!

 

What We Provide

  • A positive environment with exceptional working conditions, including remote.
  • State of the art tools and technology.
  • A competitive benefit package including:
    • Paid training.
    • Major medical insurance.
    • Paid time off.
    • 401k profit sharing plan.

Employee Testimonials

“I like working for Asset Recovery Group because every day is an opportunity to make big things happen. Each day is a challenge in itself and not just a normal 8-5. You never know what that next phone call may bring. I would tell a prospective employee that the company is a great company to work for. The team of managers and supervisors are very knowledgeable in the field of which we work and know the goal of why we are here: to collect and make a lot of money. Show up to work every day and you never know what could happen.”

 

“Many great incentives and a chance to work with a highly motivated group of people who strive at being the best in the business.”

 

“I like working at Asset because things are always changing and moving forward, which forces me to adapt and do the same. Average is not the norm here. Excellence is what is strived for and expected, which encourages me to give my 100% every day. The company cares about its employees, more so than any other company I have ever worked for. The management team is supportive and offers both encouragement and constructive criticism. I have grown not only as an employee, but also as a person since coming to work here. I would be willing to tell all of the above to a prospective employee.”

Available Positions

Accounts Receivable Management Specialist:

Responsibilities include:

  • Resolve delinquent accounts through both incoming and outgoing communication, offering individuals suggestions for payment options.
  • Must abide by strict state and federal laws.
  • Maintain a strong and consistent attention to detail.
  • Excellent attendance is required.
  • Must be comfortable working independently as well as on a team.

 

The ideal candidate should be:

  • Well-spoken with excellent listening communication skills.
  • Assertive and succinct, while remaining courteous.
  • Computer literate with a 40+ WPM typing average.
  • Organized to a fault.
  • Professional in both appearance and attitude.
  • Energetic and determined to strive for their best.
  • A team player.

If this sounds like a perfect fit for you, email your resume to [email protected]. Please copy/paste into message area of email and DO NOT send an attachment. You can also fax your resume to (503) 230-1135.

TRUSTED SINCE 1983

We recover the revenue our clients depend on so that they can focus on what they do best!

INDUSTRY EXPERTS

The same exceptional customer service we provide our clients extends to your debtor.

EFFECTIVE SOLUTIONS

We have specialized teams for each industry to support your portfolio with expertise.

INNOVATIVE

State-of-the art technology to transfer client accounts securely to our database.